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AIRES (Automated Inquiry Resolution and Escalation System) is an AI-powered system that serves as the first point of contact in call centers, handling customer inquiries, managing multiple tasks simultaneously, and escalating complex issues to human agents when necessary.

We have separated the documentation into three main parts:

• System Administrator Manual

Not available yet

Sysadmin manual is not available yet.

• Agent Manual

WIP

Agent manual is work in progress.

• User Manual

Not available yet

User manual is not available yet.